It’s common knowledge that South African banks charge us for just about everything, but here’s how we compare to the rest of the world.
Recent research confirms that the vast majority of South African internet users bank online, but that banks have been very slow to make use of digital channels to meet customers’ needs. A study by market research firm Columinate, which assessed consumer internet banking behaviour and satisfaction levels, suggests there is plenty of room for improvement for banks trying to connect digitally with their customers.