Life insurance is one of those things that we should all have, but that can also make things a little harder for the people that we leave behind.

If that sounds counterintuitive, it is. Life insurance is supposed to help your loved ones when you’re no longer around, but as we’ve seen time and again, that’s not always the case. 

The South African Customer Satisfaction Index (SA-csi) looked into which companies have the highest (and lowest) customer satisfaction in South Africa.

Unsurprisingly, Momentum was declared the worst major life insurer in the country.

Old Mutual, on the other hand, was on par with industry standards. They’re also the life insurer who recently had to deal with a family who went to extreme lengths to settle a funeral policy claim.

Here’s News24:

In a video that has gone viral on social media since Tuesday night, two women, thought to be family members, can be seen walking out the unnamed KwaZulu-Natal branch while carrying a body bag that appears to contain a corpse.

As they struggle to haul the bag to their vehicle, a man can be heard asking them why they brought the body along and if their policy was paid.

One of the women replies, “They just paid now. That’s why we took the body in”.

I guess it was an effective way to get things done:

Old Mutual responded to the video, stating that they were sympathetic to the family.

“While we make every attempt to settle claims as speedily as possible, this specific claim had to undergo further assessments. Old Mutual strives to pay claims speedily – 99% of funeral claims are paid within eight hours once all requirements are met.”

They also claim (and probably ‘hope’) that this was an isolated incident.

Clearly, desperate times called for desperate measures.

[source:news24]