There’s usually that one person in the office who knows a touch more about computers than the rest, which means they’re on the receiving end of all the gripes.

At some stage, they’re going to be stretched too far, which is usually when they revert to the “have you tried turning it off and back on again” angle.

Fans of The IT Crowd (that’s your geeks up top) will get that one, and if you’ve ever had to talk someone through the wonders of using Skype (no need to shout, gran), you’ll also understand the struggle.

Maybe you’re a smaller business, and that one clued up person will just about do the job, but most businesses need to know that they can rely on the help of experts to keep things ticking along.

South Africa’s largest independent Apple retailer, Digicape, have been bossing the IT solutions game for a while now, and they offer three different Workstation Hardware Monitoring packages.

Ranging from ‘monitoring only’ through to ‘advanced response’ (remote support, security updates, asset reporting, discounts on offerings and more), Digicape’s dedicated team will look after your workstations, tailor a package to suit your needs, and assist in improving business operations whilst cutting expenses.

This from their website:

We consult to define a technical strategy, audit your existing hardware and software, write the new network requirements specification and plan and manage the implementation. During implementation we assist throughout the deploy regardless of a big or small implementation is, including equipment being upgraded, redeployed and new.

And when it’s all done we provide you with ongoing support in the form of a Service Level Agreement, in-store assistance from our Fundis, scheduled support calls from our support desk or more specialised services from our Authorized Service Centre.

To get maximum productivity from your network, devices and software we host information days at your premises to get your staff better acquainted with the technology they’re using or you might prefer a tailored training package on-site at a time that works for your staff.

In short, the office ‘tech’ person who usually gets hit with all those annoying questions will finally catch a break, and your business will have its own on-call support crew.

Digicape also offers Server Hardware Monitoring, with a number of different packages available, and a full range of business services.

For more information, you can call 0860 10 51 55 to speak to a B2B consultant, or send an email to b2b@digicape.co.za.

Or try turning it off and back on again.