It seems as though Ashley Madison is full of holes, and the company that runs the website, Avid Life Media, is fighting to fix them before it’s too late.

Not only did the affair-enticing website use fembots to make up for the lack of married women wanting to have an affair, but they didn’t delete users’ details after they deleted their accounts – hence the release of hundreds of profiles by hackers last year.

But now another scandal has emerged.

For years, Ashley Madison threatened to send paperwork to users’ homes if they disputed their bills, potentially revealing cheaters to their spouses.

No wonder they didn’t take the hackers’ threats seriously – they didn’t actually care about their customers.

Now, Avid Life Media has vowed that it is stopping these ill practices – probably because they are being investigated by the F.T.C.

A former customer, now 29, shared his story, but asked to remain anonymous. He started a free profile on the site and immediately got attention from women:

I was constantly bombarded with messages from what appeared to be real women. I purchased about $40 in credits so that I’d have the ability to respond to about a dozen messages in my inbox.

However, no one responded back. Not one person.

And he wasn’t’ the only one. Fellow customers had figured out they had been duped by fembots too, and when this former customer found out he demanded a refund. But Ashley Madison wasn’t having any of it:

If you initiate a charge back, all records will be mailed to your home. We do fight all charge backs.

Here’s a transcript of the full letter:

Now, Avid Life Media, in an attempt to change the way Ashley Madison was run, will be using more secure methods of online payment, as well as ones that allow users to remain anonymous.

It might just be a little too late Ashley, I think the horse has bolted.

[source: money]