Yesterday it occurred to me that ADT’s systems are bordering on illegal and we once again urge everyone that subscribes to their services to address this incredibly serious offence with them.

Last week my mother was at the Safe House and she set off the alarm by mistake. I was at a lunch at the time. My phone rang twice in the space of two hours, showing up on my phone as UNKNOWN NUMBER. Because I have manners and because it wasn’t someone I know’s number (therefore allowing me to gauge whether or not a lunch interruption was necessary), I ignored it, as would most people. To be honest, I don’t know one person in my group of friends who DO answer unknown numbers.

I have a voicemail that makes it clear that I cannot take messages and the caller should SMS. So when the unknown number came up again after my lunch, I was ready to pounce.

Turns out it was ADT.

ARE
YOU
JOKING?

How can it POSSIBLY be legal for an emergency services company to call from an unknown number? It completely defies any sense of logic. What if my mother hadn’t set off the alarm by mistake and was busy being tied up and raped during my lunch? How is it that we, as clients, haven’t demanded that this practice stops? We’ve tried before, and the practice still carries on. I cannot fathom how this can be legal. 

Why can they not send an SMS or spend a little bit more on their telephone systems, in order to broadcast a number?

We’d love to know your thoughts on this.

Do you think it’s right that a service that you pay every month, disguises themselves when they call you to alert you of an emergency?