Our original article about the Waterfront iStore (entitled “iStore Does Not Need Your Business” has been read over 10,000 times. This is mainly due to the fact that the article ranks number 1 in Google if you search for “cape town iStore.” the beauty of this situation is that the comments section of the article is always fresh. People go to the iStore – they have a nightmare experience – they Google it and find kindred spirits in the comment section – allowing them a place to vent. It should be mentioned that this article has been bizarrely hacked and reinstated.

It seems the trend continues, as this recent TimeLive article confirms:

A Cape Town woman has been asked not to shop at an iStore after a fight with the local Apple distributors.

Photographer Thania Petersen complained about “a faulty 27-inch iMac that she bought from the iStore at the V&A Waterfront in May last year for almost R20 000.

Distributors of the computer say she did not use the iMac properly and this caused the problems.

Petersen said problems with the DVD drive started the day after she bought the computer. Technicians came to her home but the problem persisted.

After months of lodging complaints with the Core Group, Apple’s distribution company; begging Apple in the US for help; trying to open a case with police; and even writing to the new National Consumer Forum, she finally got her money back last week.

But there were conditions attached.

“The refund is conditional on us not engaging in any further communication on this issue and you making no further purchases from the iStore,” Wayne Grieveson, a manager of the Core Group, told her in an e-mail.

Petersen said: ” It is insane. I am not a criminal. I didn’t steal from them. I never caused a scene or screamed in their store. I just wanted my Mac to be fixed .”

[more here]

Yes, Thania – but didn’t you know that the iStore is not there to serve you. They’re there to treat you like shit.

Try Digicape – we’re behind them 100%

www.digicape.co.za