Yawn..

It’s not altogether surprising that the Cape Royale hotel has nailed another World Luxury Hotel award – they are, after all, a 2oceansvibe Partner and winning awards for excellence is pretty much standard around here. And I’m not talking about the standards the hotel has set when it comes to “boutique fully-serviced hotel’ living, nor am I talking about the fact that Cape Royale’s occupancy levels were 20% higher in its competitive set during the World Cup.

More to the point, how can the Cape Royale not keep claiming these awards, when some of the other 5-stars out there are either being blacklisted by the United States for ongoing theft problems, or, even worse, making a name for themselves around town for not paying small operators who bring them business and exposure. This type of behaviour creates, what we in the industry refer to as, a “negative vibe.”

The Cape Royale claims yet another award

Cape Royale, on the other hand, has what we call an “awesome vibe.” Something that you can feel from the moment you walk in, till the moment you collapse on the sofa with a room service menu in your hand. From the World-Class Conference Facilities and Pool Deck / SKY Bar, to the Equinox Spa and restaurants, the “awesome vibe” follows through seamlessly.

Do you know that the Cape Royale has one of only three genuine concierges in South Africa? Yup, It’s true. The Westin Grand doesn’t have a genuine concierge. Neither does the One & Only. I think there is a lot of symbolism there. You see, the training and exams to become a genuine concierge, gives one insight into the “vibe” of a hotel – rather than just trying to deliver good service. That’s the difference – the others are just pretending and doing what they think is right – but they’ve actually missed the vibe altogether.

Without even realising it.

Bless.

Hey, have you checked out the virtual tour of my suite ?

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