This one jumped out at me. Firstly because I appreciate the extent to which the fella freaked out and, secondly, because I used to own the exact same car and can categorically state that I have never (and will never again) deal with worse service from ANY brand than I did with Land Rover Cape Town.

It seems their focus on abysmal service is something they strive for globally. Please enjoy this vibe – parked outside a Land Rover dealership in Colchester, Essex.

Eye-catching!

This, from The Daily Mail:

Rover’s revenge: Furious driver dumps his £50,000 Range Rover outside showroom… emblazoned with a list of its ‘faults’

It is not the best advertisement to have outside your car dealership.

This Range Rover Sport HSE is convincingly decorated like a ‘manager’s special offer’, but it promotes a set of features that are far from appealing.

The owner has daubed it with a catalogue of the faults it allegedly suffered after he bought it for £50,000 at Lookers Land Rover showroom in Colchester, Essex.

When the dealership failed to deal with his complaints to his satisfaction, he parked the negative advertising outside.

As the vehicle is on a public road, the showroom has no power to move it. Staff refused to reveal the owner’s identity.

Large yellow vinyl letters along one side of the car read: ‘If you want trouble free motoring do not buy one of these!!!’

 

Let alone the service..

 

On the side and rear windows it lists: ‘Problems with . . . 6 front ball joints, 4 front arm bushes, new seat base, front and rear n/s [nearside] struts, full n/s suspension unit, anti-roll bar bushes, air con.’

A passer-by said: ‘It looks really realistic until you actually read what the words say. Then it’s obvious someone has put it there to have a dig at the dealership. It’s a brilliant idea.’

[more here]

Do you know what it takes to be pushed to that point? A lot. Land Rover seem to have perfected it.

I remember the one time I needed to book my car in because something went wrong with it. So my P.A. called Land Rover and left 10 messages and, after two days got no response. I kept pushing for feedback and she couldn’t give it. The more she freaked out, the more I freaked out. Then, on the third day, she called them and it just kept on ringing. She was nearly in tears. So I walked straight out, got in my car and drove to Land Rover.

I walked up to the front desk, greeted the reception lady, asked her to pick up the phone and urged her to dial my P.A.’s number immediately, which I gave her.

While it was dialing, I said to her, “Franki is trying to get hold of you – please chat to her” and walked out when Franki answered – allowing her to finally book my car in.

Now firmly in a rage, I charged into the Manager’s office and asked him if the process I had just followed made sense. He agreed that it seemed a tad excessive for me to be forced to drive through to a place to get the place to call my PA to book my car in.

I told him that it was no secret that Land Rover were RENOWNED for their “shit” service, to which he replied, “I know.”

Which was awesome.